FAQs

How can we help you?

How do you sort the list of funeral directors I can see?
Choosing a funeral directing firm that is a member of the National Association of Funeral Directors can give peace of mind at a distressing time. The These are sorted by the distance from the centre of the postcode you supply.
How do I apply online?
This site lists members of the NAFD only.
What details do you keep?
Choosing a funeral directing firm that is a member of the National Association of Funeral Directors can give peace of mind at a distressing time. The National Association of Funeral Directors demands high professional standards of itsChoosing a funeral directing firm that is a member of the National Association of Funeral Directors can give peace of mind at a distressing time. The National Association of Funeral Directors demands high professional standards of its members; the 4,000 UK funeral homes in NAFD membership are required to abide by a strict Code of Practice and are monitored regularly to ensure a high quality of service is maintained. Whatever your circumstances, in your time of loss you can turn to an NAFD member firm, for their help in arranging a funeral that will be a fitting farewell.
Why are there no prices listed on the website?
A future update of the website will allow funeral directors to display prices if they wish.
Why should I choose a member of the NAFD?
Choosing a funeral directing firm that is a member of the NAFD can give peace of mind at a distressing time. The NAFD demands high professional standards of its members; the 4,000 UK funeral homes in NAFD membership are required to abide by a strict Code of Practice and are monitored regularly to ensure a high quality of service is maintained.
What should I do if I have a complaint to make?
In the first instance, please contact the funeral director in question. If you are unable to resolve the issue and you wish to take it further then please contact the NAFD and ask about the Funeral Arbitration Scheme which is an independent conciliation and arbitration scheme designed to resolve complaints from clients relating to NAFD member funeral firms.
What should I do if I have a suggestion for an improvement to the website?
We would be delighted to receive any feedback or suggestions for improvements to the website. Please contact the NAFD.
You can also call us
0121 711 1343 Or, outside the UK +44 121 711 1343 Or, send us an email info@nafd.org.uk