A and W Goddard Ltd

Lost my grandmother a few weeks ago, met with Goddard among other funeral directors to decide who will plan the funeral. We decided to go with a different director before the following event unfolded. We received a phone call a few days ago informing us that ‘we have the body’. This was not an undertaker from our chosen funeral director, but rather one from Goddard. The company assumed we’d chosen them to plan the funeral and went and retrieved the body of a very close family member without permission or confirmation of their selection and without a death certificate. We are currently having issues with the whereabouts of her body as a result. This titanic blunder is not what you expect from a firm who appear to have such a good track record on this platform, and I would urge potential customers to take these positive reviews with a pinch of salt, and remember the experience this assumption put us through. Disgraceful.

A&W Goddard, Fleet. Excellent company, excellent service & staff. We've just used them for the second time and they really are the best at what they do. Everything is professionally and sensitively handled and nothing is too much trouble. We appreciated the kind, supportive guidance at such a difficult time. Thank you for giving our family member (Nick C.) such a fitting send off.

Thank-you to james row for his patience and understanding during our fathers funeral , as well as everyone else in goddard it was a simple buriel as requsted from my father but james support through out the process was outstanding.

From the first telephone contact to the last hand shake after the service at the crematorium, I received advice and options, delivered with sympathy, on every aspect of what needed to be allowed for and arranged, for the funeral service for my wife. Options were given on providers of floral arrangements and the printing of the Order of Service. We wished to view the body on 2 occasions before the service and this was arranged without an issue. Everything handled with sympathy and empathy. Thank you James Small for your assistance advice and caring.

This is the most amazing company! From being able to talk over the weekend and arranging a quick cremation and church service so we could include family from Australia to fantastic car drivers! So thankful.