The aim of the Competition and Markets Authority Funeral Markets Order 2021 is to make it easier for customers to access the prices of funeral directors and crematorium operators and to help increase customers’ awareness of the total cost of the services they may require.
These provisions are also intended to help customers to compare the prices and services of different funeral directors and crematorium operators so that they can assess what best suits their needs and budget.
The criteria for the Attended Funeral:
Taking care of all necessary legal and administrative arrangements.
Collecting and transporting the deceased person from the place of death (normally within 15 miles of the funeral director’s premises) into the funeral director’s care.
Care of the deceased person before the funeral in appropriate facilities.
Providing a suitable coffin.
Viewing of the deceased person for family and friends, by appointment with the Funeral Director.
Provision of a hearse or other appropriate vehicle to take the deceased person direct to the agreed cemetery or crematorium (normally within 20 miles of the funeral director’s premises) at a date and time agreed between the customer and funeral director.
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The first funeral I have had to arrange, made much easier by Ballard & Shortall from start to finish. Any questions I had were quickly answered and everything went to clockwork, even under the current Covid 19 restrictions. A good team of very caring people.
Melanie Bond via Google
4 weeks ago
So helpful and kind at a time of loss. Couldn't have done more to make the whole experience as stress free and calm as possible. Would thoroughly recommend.
Kyra Howell via Google
5 months ago
When my uncle died we were unsure of the process as we had never had to arrange a funeral before. We found everyone at Ballard & Shortall to be helpful, compassionate and at all time professional. They made the experience feel so caring, warm and sincere. I would definitely recommend them as nothing seemed too much for them to help us with
Steven Daniels via Google
5 months ago
Such a hard time after the loss of my wife, but from start to finish, the team have been a fantastic, helpful and respectful, and in these strange times a great support. Keep up the great work you all do, thank you. Lee.
Lee Jones via Google
8 months ago
My family used Ballard & Shortall for our mother in 2014 and then because we found B&S to be so professional, for our father in 2020. B&S provided an outstanding service from beginning to end. At every stage, staff explained our options and what would happen at the next stage. There was no pressure, only compassion, respect and courtesy.Both fun...
