Camberley and District Funeral Directors

Sadly my son passed away overseas recently and was repatriated back to Camberley and delivered into the care of Camberley and District Funeral Directors.He travelled 6,000 miles home and disappointingly his last 5 were the most stressful and traumatic and solely down to the incompetence of Camberley and District Funeral Directors.I can not fault the care of my son whilst at the funeral home and the consideration provided to our family to spend as much time with him as required ahead of him being laid to rest. Jo provided excellent customer service in respect of these two areas and I can not thank her enough. 2.5 would be a more realistic overall rating.However having agreed the route of my sons final journey together with timings, the hearse arrived 35 minutes late to our home resulting in a knock on effect which ultimately resulted in the church service starting late and causing stress and anxiety to many of our friends and family.Our beautiful service booklets, which we had spent a considerable amount of time perfecting were also delivered late which meant that many of the congregation failed to receive a copy.Camberley and District Funeral Directors did accept that human error was to blame and provided a re-print of the service booklet and a donation to our chosen charity however this had to be negotiated which just added to our stress and to the fundamental disappointment of my sons final journey.Whilst I am unable to compare I personally would recommend an independent funeral director in place of a national company. I feel sure they will be far more determined to provide the very best customer care and service for you and your loved one.

Saying goodbye and organizing funerals is so hard yet the 2 ladies ( Lisa and Lauren ) made it so much easier for me. It was my friends father who passed over and my friend wasnt able to deal with arrangements. The ladies supported me every step of the way ,i constantly was calling them and they went above and beyond there job discription to make the experience and day just perfect in a imperfect situation. They was so patient and informative. I highly recommand the service they offer and found them so compassinate.Forever grateful and i highly recommend them.Kind RegardsJoanne.

I can't thank you enough for looking after my Mum. Even though she passed during the Pandemic, your staff remained professional, attentive and so understanding. They were with us every step of the way and helped and advised on everything, even the design of the Order of Service. Gabrielle and the office staff were wonderful. The team on the day were brilliant. They made sure everything was absolutely perfect in such a professional, yet unobtrusive way. Despite the situation we found ourselves in, your team enabled us to give our Mum the send off she truly deserved. I am certain that this would not have happened without you all. I cannot recommend you highly enough.

Extremely pleased with the service from first point of contact. In view of the situation with the Coronavirus lockdown, my father's passing could not have happened at a worse time however all staff were kind, caring, patient and guided us throughout. He had a wonderful send off. Thank you.

Would highly recommend conni and the whole team thay were brilliant from beginning to the end of my grandads funeral thank you so much for everything