Coles Funeral Directors — Funeral Director in CARDIFF | 4.9★ 67 Reviews | NAFD
Coles Funeral Directors

Coles Funeral Directors

4.9
(67 reviews)
792 Newport Road, Rumney, CARDIFF, GLAMORGAN, CF34FH
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Pricing

Attended Burial

£3,354

Attended Cremation

£1,395

Welcome back

Question of 3

Did the person who died own a property?

Including any property in their name, even if jointly owned.

Were there savings, investments, or other assets?

Bank accounts, shares, pensions, or valuables above a few thousand pounds.

Was there a will?

Even if you're not sure where it is, knowing one exists can change the process.

About

Coles Funeral Directors is an award-winning, independent, family-run funeral business serving Cardiff's diverse community. Based at 792-794 Newport Road in Rumney, Cardiff, the branch is part of a network of four funeral homes across the city. Coles was the first funeral business in Wales to be accredited by the independent body, The Good Funeral Guide, and has long been committed to governance and transparency, earning recognition from leading funeral bodies for their dedication to ethical standards.

Led by CEO Gareth Coles, the team at Coles prides itself on providing compassionate, professional, and meticulous funeral services that truly reflect the individual wishes of each family. Their experienced staff — including funeral directors, family support specialists, funeral operatives, and chauffeurs — are trained to the high standards set by the National Association of Funeral Directors. Available any time, day or night, they guide families through every step of the process with empathy and care.

Coles offers a wide range of services including traditional burials and cremations, direct cremations, celebration of life services, humanist and civil funerals, natural and eco funerals, and simple funerals. Funeral plans and bespoke packages are available to suit all budgets, and they also provide bereavement support and probate assistance to families in their time of need.

What families say

"Coles dealt with my father 4 years ago and provided such a great service. I had no hesitation trusting them to take control of my mother's service recently – they were so kind and professional, and on the day the team acted with military precision."

— Steve Atkinson

"Sadly this is the fourth time we have had to use their services in the last ten years, but each time they have carried out the family's wishes to the letter and helped us through what is a stressful time. A special mention to Angela Thomas for her help, support and promptness in dealing with our requests."

— Alun Hughes (about Angela Thomas)

"It put our minds at ease knowing we could trust them, so we were able to focus on giving our loved one the send off they deserved. Nothing was too much trouble – it was clear that they cared about getting each small detail right."

— Eleanor M

"Coles staff, cars, attire, and integrity made an extremely hard and sad day a Beautiful memory for all that attended, and my Beautiful Dad had the send off he deserved."

— Christine Carey

"I would like to say thank you for making it so and for your professionalism throughout. I couldn't have asked for more, faultless. I'm very grateful for the care and aftercare I've received and for those lovely seeds to plant in memory of a loved one – they made me smile and I thought it was such a lovely touch."

— Anonymous (about Steven Long)

"From the moment we stepped into your office and spoke with Rebecca I knew we had chosen the right place. I can only describe it like receiving the warmest hug. When you knocked the door to let mum know I was there I was a mess – this was something I always did when I visited mum. To Darren – you bowed at my mum and even as I write this I am crying. Such a thoughtful and respectful action, it did not go unnoticed. My mum would have loved that."

— Theresa Isaac (about Rebecca, Sam, Sheree, Tony, Darren)

Alex Coles

Alex Coles

Family Support Team

Alex Coles

Alex Coles

Family Support Team

Alex is part of the family support team at Coles, offering personal guidance and trusted support from initial contact t…

Angela Thomas

Angela Thomas

Funeral Manager

"Sadly this is the fourth time we have had to use their services in the last ten years, but each time they have carried …"

Angela Thomas

Angela Thomas

Assistant Manager & Funeral Director

"Sadly this is the fourth time we have had to use their services in the last ten years, but each time they have carried …"

Carl Coles

Carl Coles

Funeral Director

Claire Robertson

Claire Robertson

Operations Manager

Claire is responsible for overseeing the daily operations of the business, from customer care and quality standards to …

Claire Robertson

Claire Robertson

Head of Operations

Claire is responsible for overseeing the daily operations of the business: from customer care and quality standards to …

Darren Button

Darren Button

Funeral Director

Darren is a Funeral Director in the supervisory team at Coles, dedicated to guiding families through the funeral arrang…

Francesca Coles

Francesca Coles

Director & Head of Communications

Francesca is responsible for all internal and external communications and ensuring that the core values, customer focus…

Francesca Coles

Francesca Coles

Head of Communications

Francesca is responsible for all internal and external communications, ensuring that Coles' core values, customer focus…

Gareth Coles

Gareth Coles

CEO

With many years of experience within the funeral industry, Gareth recognises that families need professional guidance w…

Gareth Coles

Gareth Coles

CEO

With many years of experience within the funeral industry, Gareth recognises that families need professional guidance w…

Jude Davies

Jude Davies

Family Support Team

Jude is a member of the family support team, helping families navigate bereavement with empathy and tailored assistance…

Jude Davies

Jude Davies

Family Support Team

Kim Rees

Kim Rees

Family Support Team

Kim supports families throughout the funeral process as part of the Coles family support team, providing trusted and em…

Marc Thomas

Marc Thomas

Operative Manager

Marc Thomas

Marc Thomas

Team Leader

Marc serves as Team Leader within the supervisory team at Coles, helping to coordinate and maintain the high standards …

Mari Hooper

Mari Hooper

Family Support Team

Mari provides compassionate guidance and support to families as a member of the Coles family support team.

Neil McGuinness

Neil McGuinness

Trainee Funeral Director

Phil Burke

Phil Burke

Family Support Team

Phil Burke

Phil Burke

Family Support Team

Phil is part of the family support team at Coles, helping families navigate funeral arrangements and bereavement with c…

Rebecca Hughes

Rebecca Hughes

Family Support Team

Rebecca is a member of the family support team at Coles, offering empathetic guidance and bereavement support to famili…

Sally Murphy

Sally Murphy

Trainee Funeral Director

Sam Bird

Sam Bird

Trainee Funeral Director

S

Sheree Gentles

Family Support Team

Sheree provides compassionate support to families from initial contact through to aftercare as part of the Coles family…

Sheree Gentles

Sheree Gentles

Family Support Team

Services Available

Attended Burial
Attended Cremation
Funeral Arrangements

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