The aim of the Competition and Markets Authority Funeral Markets Order 2021 is to make it easier for customers to access the prices of funeral directors and crematorium operators and to help increase customers’ awareness of the total cost of the services they may require.
These provisions are also intended to help customers to compare the prices and services of different funeral directors and crematorium operators so that they can assess what best suits their needs and budget.
The criteria for the Attended Funeral:
Taking care of all necessary legal and administrative arrangements.
Collecting and transporting the deceased person from the place of death (normally within 15 miles of the funeral director’s premises) into the funeral director’s care.
Care of the deceased person before the funeral in appropriate facilities.
Providing a suitable coffin.
Viewing of the deceased person for family and friends, by appointment with the Funeral Director.
Provision of a hearse or other appropriate vehicle to take the deceased person direct to the agreed cemetery or crematorium (normally within 20 miles of the funeral director’s premises) at a date and time agreed between the customer and funeral director.
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In May 2024 we booked FJ Pinnock to direct the funeral of our Mother. Andrew, was professional through the whole process and delivered a personal and well managed service. They were patient, accommodating and made the difficult process of working through a funeral a lot easier to manage. We are very grateful for the service he and his team deliv...
Rebecca Bush via Google
4 months ago
I was recommended by a friend to F J Pinnock and Sons at Harlow and at a very sad and challenging time for myself and sons with my husband, their father, passing away nothing was too much trouble for Andrew. He supported and guided us through our time of loss with professionalism and compassion. The Celebration of my husbands life was exactly wh...
Dan Briggs via Google
8 months ago
A huge thank you to Andrew & his team at FJ Pinnock & Son... With what is a very difficult time losing our loved one, Andrew really went the extra mile to make everything easier for the whole family. Grandad looked amazing with being in the care of Andrew & his team and we all felt at ease that he was in good hands. We as a family really felt a ...
Matt Johnson via Google
6 months ago
Andrew and the team were so caring when my husband died before Christmas. They helped us every step of the way and nothing was too much trouble. It was lovely to use a family run business where they cared and we were not just another customer. Thank you for all your support and help at a hard time.
Sue Mcguire via Google
6 months ago
I just wanted to take this opportunity to say a final thank you for taking such good care of dad and for helping us out massively with the funeral arrangements and giving us your time to help us I'm not sure what we would have done with out your help and time. Nothing was to much trouble and we didn’t feel like a burden. You even let us see him ...
