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A very special thank you to Karen who has always been so helpful and caring whenever I called. In addition our heartfelt thanks go to Emma who has gone above & beyond during the most darkest days of our lives. Since losing our son suddenly Emma has helped ease the stress for our family by arranging everything on our behalf to be able to hold the most beautiful service for our darling boy. Her professionalism, compassion, personality & ability to keep it real has been amazing & we will always be grateful. A special mention too to the rest of Emma's team who were also very professional & compassionate.Rachel, Scott & Tom Keane⁹

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Myself, father Colin, and sister Toni would like to thank both Karen and Emma for such a kind, considerate, and professional job of organising our late mother's funeral.Not only did they do what you would expect of a funeral directors but the extra mile they both went in looking after us, especially my father who is very frail both before and on the day of the funeral was exceptional.Their compassion was faultless, even to the extent that on the day we saw our mother in the chapel of rest (the day before the funeral) Emma rang a local barbers, explained the situation and got my father booked in immediately, even though they didn't take bookings and there was a queue outside.Karen then assisted me in walking my father down the high street where he walked straight in with a vacant chair awaiting.Upon his return we had coffee and biscuits. This was all before seeing my mother and considerably helped not just my father but also my sister and myself in readiness before seeing my mother in the chapel.This in our opinion was way way above the call of duty and is only one aspect of their obvious dedication to their jobs and the well-being of their clients.The service itself was impeccable and we as a family cannot recommend Karen and Emma highly enough.They are one service one does not wish to use frequently obviously, however if and when the need arises again we will have no hesitation as to where to go.Thank-you both enormously.Best wishes, Matt, Colin & Toni