Heart of England Co-op Funerals

Ultimate owner: Heart of England Co-op Funerals

We are experienced and compassionate funeral directors, helping bereaved families from Towcester and the surrounding areas.

Service and pricing information

Our attended funeral price which meets the
CMA's Attended Funeral Criteria:

£2,305.00

Please visit our branch website to find out more about our services and pricing.

View Our Website

Attended Funeral

The aim of the Competition and Markets Authority Funeral Markets Order 2021 is to make it easier for customers to access the prices of funeral directors and crematorium operators and to help increase customers’ awareness of the total cost of the services they may require.

These provisions are also intended to help customers to compare the prices and services of different funeral directors and crematorium operators so that they can assess what best suits their needs and budget.

The criteria for the Attended Funeral:

Taking care of all necessary legal and administrative arrangements.
Collecting and transporting the deceased person from the place of death (normally within 15 miles of the funeral director’s premises) into the funeral director’s care.
Care of the deceased person before the funeral in appropriate facilities.
Providing a suitable coffin.
Viewing of the deceased person for family and friends, by appointment with the Funeral Director.
Provision of a hearse or other appropriate vehicle to take the deceased person direct to the agreed cemetery or crematorium (normally within 20 miles of the funeral director’s premises) at a date and time agreed between the customer and funeral director.

Further information

We are proud of our history dating back to 1832, as a small independent regional co-operative our main aim has always been around helping people, nowhere is that more apparent than in our funeral locations.

Sam, our funeral director, is well versed in helping families through a difficult time with her professionalism and dedication.

Where can I find a full list of your prices and service options?

View Our Website View Our Price Brochure (PDF) View Our Pricing (Link)

What is the size of any upfront deposit required?

We respectfully request a 50% deposit is paid within 5 working days of the funeral being arranged. Depending on the type of funeral and the services you request this figure may vary from £2,000 to £2,500 or more, based on the choices you make. This deposit mainly goes towards covering the third-party payments. Please note ‘Unattended funerals’ require full payment in advance.

When must I pay the upfront deposit?

Within 5 working days of the funeral being arranged. If the funeral will take place before the 5 days, then we request the deposit within 48 hours of arranging the funeral. If this is not possible, we ask that you inform our colleague who will be able to offer further advice on this matter.

How long will I have to pay the final balance?

We send out our invoice a couple of days after the funeral has taken place, you then have 28 days to pay the account in full. If you are experiencing any financial difficulty please talk to us so that we can offer help and advice. In certain circumstances we may be able to offer the option to pay by instalments.

What are my options for paying the deposit and final balance?

Our preferred payment option is a BACS transfer from your bank account to ours, but we also accept credit/debit cards, and cheques. If you are experiencing any financial difficulty, please talk to us so that we can offer help and advice.

Will any additional charges apply is I don’t pay the bill on time?

In our Terms and Conditions we reserve the right to charge interest on any late payment at 4% above the base lending rate of the Co-op Bank PLC, calculated on a daily basis. If you are experiencing any financial difficulty please talk to us so that we can offer help and advice. In certain circumstances we may be able to offer the option to pay by instalments.

If I change my mind after engaging you as my funeral director, will you charge me (and if so, how much)?

In the unlikely event that you no longer wanted us to act for you, you can cancel our contract. At this point and with immediate effect you would be responsible for the payment for any services and products we have provided. If a service has not been provided in full we would charge a percentage of the relevant fee/amount in line with the percentage that we had completed.

Reviews

5 stars out of 10 reviews

8 months ago

Towcester branch are absolutely amazing. Kind, caring, compassionate and understanding. People can say ‘well, that’s their job’, but for my mothers funeral we honestly felt they went above and beyond…. The advice they gave, the understanding of our confusion and our feelings and their patience was a credit to them all. The service they gave was ...

Jackie tompkins via Google

11 months ago

Tracey and Sam were absolutely amazing. I really wanted someone who cared about mum and they really did. When we first met it was like talking to a friend and they were so interested in knowing about the family. They provided such a beautiful personal service, organising gorgeous flowers just to mums taste, lovely seed momentos and a wonderful p...

Catharine Sheikh via Google

11 months ago

Dear Sam and TracyOn behalf of myself and my family I would like to say how impressed we were with the planning and execution of my wifes funeral.At every stage it was handled with understanding and compassion and the event performed without any failures.No doubt the Co-op provides you with the facilities to enable you to carry out your services...

Richard littlewood via Google

3 years ago

Paul and his team were absolutely outstanding...In difficult circumstances made all the more challenging by covid 19, we experienced nothing but the utmost respect, courtesy and professionalism from our first contact with Paul.He wanted to find out as much as he could about dad in order that we could say a perfect goodbye. He supported our famil...

Christine Fullylove via Google

3 years ago

We cannot thank Paul and his team at Co-operative funeralcare in Towcester enough for their support, care and kindness shown through one of the toughest times of our lives. From the moment we met Paul he guided us through what we needed to do and nothing was too much trouble. He ensured that all our wishes were met and even on the morning of the...

Nina Ryan via Google

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