On behalf of my children and myself, I would sincerely like to thank everyone in the Henry Ison & Sons team who were involved in the planning and handling of my late wife's funeral arrangements which were carried out from start to finish with considerable professionalism, dignity and respect.We really appreciated the wonderful help, support and guidance provided in particular by Debbie Harris at their Kenilworth branch. Debbie's empathy, kindness and all round professionalism were a constant in seeing us through this very sad and difficult period.We would also like to thank all background staff involved with presenting my late wife so serenely for us to visit the Chapel of Rest before the funeral. Although very emotional, it was very peaceful and dignified.Special mention should also be given to Wendy who provided us with such comfort and guidance on the day of the funeral, as well as that little extra spark of empathy that all the congregation picked up on so well.Finally we were especially grateful to their appointed Celebrant, Carol Brankin who created and delivered such a personalised service that whilst acknowledging our overwhelming sadness on the day, also inspired us to treat it equally as a celebration of my late wife's life as well.

After my wife Joan died very suddenly I decided to use Isons in Kenilworth. At the time I knew nothing of them other than the premises looked clean, tidy and very professional when we had walked past. The staff responded very quickly and took my wife to their premises. I was soon in contact with the Kenilworth branch to discuss arrangements.The lady there, Debbie Harris, was extremely helpful and very friendly. She helped me to choose the service required and even helped me to choose the outfit my wife would be wearing.During the several visits to discuss arrangements and to bring things for the cremation Debbie was only too happy to sit with me and chat, this helped me to bear the sad times and lift my mood.Her professionalism during visits was amazing too when I went down to sit with my wife. I cannot recommend this lady too highly. Whatever Isons are paying her is definitely not enough.On the day the Isons team were superb, led by the wonderful Wendy they made everything happen smoothly and were always there ready for anything needed.Robert Hardy, for Joan.