The aim of the Competition and Markets Authority Funeral Markets Order 2021 is to make it easier for customers to access the prices of funeral directors and crematorium operators and to help increase customers’ awareness of the total cost of the services they may require.
These provisions are also intended to help customers to compare the prices and services of different funeral directors and crematorium operators so that they can assess what best suits their needs and budget.
The criteria for the Attended Funeral:
Taking care of all necessary legal and administrative arrangements.
Collecting and transporting the deceased person from the place of death (normally within 15 miles of the funeral director’s premises) into the funeral director’s care.
Care of the deceased person before the funeral in appropriate facilities.
Providing a suitable coffin.
Viewing of the deceased person for family and friends, by appointment with the Funeral Director.
Provision of a hearse or other appropriate vehicle to take the deceased person direct to the agreed cemetery or crematorium (normally within 20 miles of the funeral director’s premises) at a date and time agreed between the customer and funeral director.
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Although the sadness of losing my brother was almost unbearable, I have to commend Heritage & Sons, especially Allison Bransby, for their exceptional service, support and genuine compassion. I live in America and was unable to travel to England due to all the Covid 19 restrictions. Allison went above and beyond helping me in so many additional...
Amada Slade via Google
a year ago
The caring and professional service I and my family received from Heritage & Sons throughout the whole planning process, and on the actual day of the funeral of my late husband, was excellent. They made the whole difficult experience easier to bear, and made me feel they were there for me for whatever I needed. I highly recommend them.
Ann Cromack via Google
a year ago
The team at heritage helped with both Mum and Dad's funerals and could not have been more helpful, thoughtful or considerate. From all the sorting out before hand to sorting unexpected issues on the day and even since the funeral, they have been so kind, caring and supportive. I would highly recommend them and when the need arises I will be call...
Christine Munden via Google
2 years ago
Ben and his staff were very caring and helpful at the time when we lost our mother. They helped us through the process and made suggestions that helped us to plan the right funeral for her. Nothing was too much trouble even when we wanted to change something at the last moment.The actual funeral went smoothly and as we had hoped thanks to them ...
Pearl Rixon via Google
a year ago
Ben and his staff showed nothing but complete kindness and compassion and made a devastating time bearable. I received phone calls from Ben keeping me up to date with what was happening and I was continuously reassured that everything was running smoothly, and it was.I had many dealings with Allison, she is a truly wonderful person who always ha...
