The aim of the Competition and Markets Authority Funeral Markets Order 2021 is to make it easier for customers to access the prices of funeral directors and crematorium operators and to help increase customers’ awareness of the total cost of the services they may require.
These provisions are also intended to help customers to compare the prices and services of different funeral directors and crematorium operators so that they can assess what best suits their needs and budget.
The criteria for the Attended Funeral:
Taking care of all necessary legal and administrative arrangements.
Collecting and transporting the deceased person from the place of death (normally within 15 miles of the funeral director’s premises) into the funeral director’s care.
Care of the deceased person before the funeral in appropriate facilities.
Providing a suitable coffin.
Viewing of the deceased person for family and friends, by appointment with the Funeral Director.
Provision of a hearse or other appropriate vehicle to take the deceased person direct to the agreed cemetery or crematorium (normally within 20 miles of the funeral director’s premises) at a date and time agreed between the customer and funeral director.
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Further information
James & Thomas Funeral Directors was founded in 1892
Our dedicated teams at our Cobham, East Horsley, Guildford, New Haw & Woking funeral homes are committed to creating tailored funerals that reflect the unique life of your loved one.
We can be contacted 24 hours a day by telephone, and are here to discuss your needs. Or if you prefer, we can visit your home to discuss funeral arrangements
Where can I find a full list of your prices and service options?
From the beginning to the end, James & Thomas Funeral Directors offered a first class service. A very close, dear friend of my passed away at the end of August .. an incredibly sad time. The service offered by Angela at James & Thomas made the whole process of arranging her farewell so calm, her communication was first class; compassionate and...
Katy Dowling via Google
7 months ago
Following the recent loss of our beautiful Mother, the support and empathy shown by Paula and her team has been immeasurable. We chose James & Thomas because right from the start, they referred to, treated and above all cared for our mother as an individual and a very real person. Thank you for making such a difficult journey that little bit eas...
Tracy Burroughs via Google
9 months ago
I cannot speak highly enough of everyone at James & Thomas Funeral Directors. The service of such a high standard that they have given to my family and I at such a difficult time was remarkable. Angela at the Woodbridge Hill branch is so lovely and was there with us every step of the way from our initial meeting right through to the funeral serv...
Joanne Matthews via Google
a year ago
James & Thomas provided exceptional service, arranging every tiny detail for the funeral of my father, Vic Williams, RIP. All other undertakers in Surrey might as well pack up and go home because they could not possibly compete with the customer care, professionalism, attention to detail, helpful suggestions and genuine kindness of everyone wor...
Sharon Young via Google
a year ago
From the start, they were courteous, understanding and took the time to learn the names of the whole family. Anita was excellent; compassionate and willing to help whenever called upon. James & Thomas were excellent throughout.
