Miles & Daughters Funeral Directors

It's never easy losing a loved one, but the level of service & attention to detail we received when we recently had a cremation for our beloved Dad was second to none.All of the people we met & dealt with from Miles & Daughters (Caversham branch) conducted themselves impeccably and made our experience as pleasant & stress free as possible.My brother & myself had an appointment with Lisa Parker to arrange the cremation, & we were treated with superb professionalism & compassion.We decided on a service which reflected on dad's time in which he served in the Royal Navy during WW2 on minesweepers, & his coffin was draped with the Union flag accompanied by his medals which was very moving to see.The memorial service cards we had done were also very well produced & showed that a great deal of thought had gone into there production.The service from start to finish was faultless and the celebrant Sarah Sealey gave a very moving eulogy which was well received by family & friends.Lisa kept us well informed with emails and phone calls but never intrusive & just gave us that extra feeling that everything was under control & any queries were dealt with swiftly & efficiently.To sum up we would definitely have no hesitation in recommending Miles & Daughters based on our experience. Thank you.

We first had the privilege of using Miles and Daughters for my Fathers funeral in 2018, using their branch in Winnersh, as it was closest to my fathers home. The following year we lost my father in law, again turning to Miles and Daughters this time the Caversham branch. In July of this year we lost my dear mother in law, once again we had the fortune to use Miles and Daughters. The care, compassion and expertise we encountered at each of these very sad occasions was second to none, the wonderful Lisa at the Caversham branch talked us through every part of the process with such thoughtfulness shown to each and everyone of the family. She went above and beyond to help us , her kindness is something we will never forget. We would not hesitate to recommend Miles and Daughters to anyone , we cannot fault them at all.

Having never been in this situation before and therefore not understanding the process, it was a huge help to have Lisa's professional knowledge and guidance, which she gave in the most respectful and friendly way. No one ever wants to be in this situation, but it is made easier by having good people offering their support. The services offered by Miles & Daughter were varied, reasonably priced and we were easily able to find the right options to suit our requirements, taking some of the stress out of the situation. Highly recommend Miles & Daughter with particular thanks for Lisa for her help and support.

It is never easy losing a loved one but, Lisa at Miles and Daughters has been so supportive and helped ease the process of organising Mum's funeral. I cannot recommend Lisa highly enough. Her manner and willingness to do anything she can to make things less stressful was so appreciated. Her professionalism is to be commended. Thank you Lisa for everything you did for us,

My wife had been ill for many years with Dementia and was deteriorating quite quickly and so in the Spring of 2022 I decided to look into pre-paid funeral plans for my wife and for myself. I contacted another funeral director first who was less than helpful. However my initial phone conversation with Lisa, at Miles and Daughters, Caversham, was lovely. She was instinctively kind and compassionate. She invited me to come into the funeral home to meet her and talk about things. There, I was made to feel welcome and comfortable. Lisa was truly interested in Sue as a person and in us as a couple. I immediately felt that I was in the company of a friend. She listened to all the thoughts and ideas that I had for our funerals, that would make them personal and individual to us. She guided me and helped me to find exactly the right touches and special things that were exactly right for us.On the night that my wife died, in a Nursing home, I rang Lisa as we had arranged. She was away but was still on call. She was so lovely to me and arranged for her staff to come to the Nursing home and for Sue to be taken into the care of the team at Miles and Daughters. When Lisa returned we met several times as we carefully worked through all of the arrangements. The Service booklet that Lisa put together, based on what I had planned, was absolutely perfect and beautiful. I was able to go to see Sue and Lisa had washed her hair and helped her to look her beautiful self. I was not at any point anxious about how things would be on the day of the funeral. I knew I was in the hands of Lisa and her team and in a quiet, calm and professional way they knew exactly what they were doing. Therefore everything ran so smoothly and exactly as I wanted it to be. I want to stress how at every step of the way, my deceased wife and myself were cared for with respect and dignity. This was real and genuine and I felt so loved. All of this meant that my wife’s funeral or rather ‘Celebration of Life’ left me, and everyone else who attended, feeling proud and happy that we had been able to say Goodbye in a way that was perfect for this person that we loved. I cannot speak highly enough, or recommend highly enough, Lisa and her team . They are wonderful and go way above and beyond what you might expect. As I said at the beginning, I pre-arranged a funeral for me too. I have no relatives. But it doesn’t matter, because taking me to my final resting place are going to be people who really care. Thankyou.