Scotmid Funerals

Mums direct cremation paid for in advance around 2 years ago after my dad passed away. When mum sadly passed away on bonfire night it took 6 days to collect her from the hospital morgue and take her into their care. I then went into finalise the paperwork and whilst there they asked about what I would like done with her nose stud. Taken a back and shaking I was like what nose stud have you got the correct body because she has never had a nose piercing which made me feel it was necessary to see her in the chapel of rest something I didn't want to do because I'd rather have remembered her the way she was. Thankfully it was my mum and not some random. Mistake with the paperwork. Then on the morning of her cremation I went to the crematorium to give my mum a final nod on her arrival and was disturbed to see that she was taken in a private ambulance and not the hearse that was on the plan and all the paperwork when the plan was taken out. This was very upsetting and added onto what was already and emotional day, really not acceptable. Apparently they stopped using the hearse for direct cremation 4 months after my mum took out her plan. I now feel that I have let my mum down as she didn't get what she wanted and indeed paid for. I have all the paperwork as evidence. On top of that when arranging the funeral after my mum passed I was advised to claim the cost of the funeral back from the dwp as I am on eligible benefits. I said no because it was prepaid and it was one last thing she did for herself before she went when she started to deteriorate health wise. They then tried to encourage me to do the claim. Incite me to commit fraud. I stuck to my guns and said NO. If anyone else has a prepaid plan and is reading this review, I cannot emphasise enough to check your paperwork and ensure your family is aware whats included in your plan and although it's a direct cremation get at least 1 member of your family to go along to the crematorium on the day and time of your cremation to ensure you've got what was expected and paid for. If you haven't got a prepaid plan or you're a family member arranging a funeral and considering using this company, think again and avoid at all costs.

We were treated professionally with compassion and friendliness by everyone at Scotmid, principally Janice. Everything was explained clearly to us, communication was excellent and the entire funeral went without a hitch. Very good service.

Just want to take the time to say thankyou so so much for my mums care you guys are beyond amazing in every way thankyou made my dad feel so comfortable from start to finish highly recommend ❤️

From beginning to end, the service that I received from everyone at the Forrester park Scotmid funeral service, especially Janice, was five star. I couldn't have asked for a better team in guiding me through the process of dealing with an untimely death of my mother Angela Mcnaughton. Thank you for everything that you all done, in showing so much care and respect throughout the process and going above and beyond what is your jobs.

Complete professionals, they execute perfection in all they do, Philip and his team Candice, Susan and all the behind the scenes staff are amazing. Although I was accompanying a family member to make funeral arrangements I got a genuine feel that they are all committed to and extremely passionate about their roles. Seeing the comfort and peace of mind the standard of customer care and all round excellence provided gave my aunt was heart warming. You made a truly devastating time ever so much easier for my aunt and allowed her to remember my uncle for all that he was and meant to her. I will be forever grateful for all your efforts. Scotmid Funerals Forrester Park are the only funeral directors I'd ever consider using.