It is the first time I've been in the unfortunate position of organising a funeral and recently losing my dear mum brought a whole heap of emotions for me and my family. My mum was a private person who never asked for anything for herself, the least I could do was arrange to give her what she asked for at the end of her life.After briefly dealing with another local FD and making the decision to move mum from their care, I approached Co-op late Christmas Eve. I dealt with Jo, an amazing lady.. She is professional and compassionate, she is an absolute breath of fresh air. Nothing was too much trouble for her. She offered to stay behind after hours on Christmas Eve to arrange for my mum to arrive in their care before the Christmas period, to give our family some comfort after our previous experience. She made numerous calls giving us all the information we needed in a format that we wanted it in. We were given the exact type of funeral we wanted for mum and mum wanted, it was tailored and it was competative in price. We weren't paying for anything we didn't need.It is a business, and they have a job to do but you just cannot train someone to deliver an emotion that real, it comes so natural to some people, she cared. It wasn't about financial gain that I had felt previously. I came out of there feeling so much more relief than I had experienced elsewhere. The professionalism didn't end there, they were fantastic on the day, well organised and compassionate. I hope my mum was v. happy, I'm sure she would have been. Thank you Jo, Thank you Co-Op x