Thomas Bragg and Sons Funeral Directors

Unprofessional and deeply uncaring. My family used Thomas Bragg for my mother’s cremation. I called from the USA to discuss collection of her ashes and was told they were busy but would call back. I explained I was calling from abroad (they said that was fine), left my number, and then never received a return call. I phoned again and was told I could collect my mother’s ashes from the Knowle branch on December 22nd (or possibly the 23rd). Because I was travelling all the way from California, I called a third time to reconfirm December 22nd at the Knowle branch. Each time, I was assured this was fine. When I arrived on December 22nd, I was rudely informed by the woman at the Knowle office that she knew nothing about this and that my mother’s ashes were not there. No apology was offered. After calling a colleague at the Shirley branch, it emerged that the ashes were still at the crematorium and had not even been collected. We requested that the ashes be available the following day at 1pm. When we returned, they were finally there. I was told I had apparently spoken to someone named “Donna” and was given a very half-hearted apology. Throughout, the situation was treated as though it was somehow my fault. The lack of care, organisation, and basic compassion was shocking.

We dealt with Kathryn at the Knowle Office when organising my Mum’s funeral. She couldn’t have been more helpful & lovely to deal with. We had tight deadlines to meet & she effortlessly guided us through all the steps. We couldn’t have done it without her & our lovely day we had celebrating Mum’s life was due in no small part to her hard work & dedication. Thank you Kathryn.

Kathryn has arranged 2 funerals for family members in the last 2 years. Her support, guidance & expert knowledge & attention to detail meant the difficult times were made so much easier. Both funerals went just as we could have hoped. Thank you Kathryn

From our initial enquiry phone call about the possibility of a crematorium service within a week we felt there was a calm, can-do attitude that was very helpful from the whole team. Visiting the branch in person to clarify the details, chose flowers and arrange payment was so helpful and felt personal. Many thanks for your support at this difficult time.

Fantastic service by Kathryn at Thomas Bragg funeral directors Knowle