Towers and Son Funeral Service

I can not thank towers and son enough!!! Julie and Kate are some of the most kindest people i have had the pleasure to meet. I am the Wife (not estranged or Ex as previously meantioned by fellow reviewers ) of my beloved husband who passed away in a RTC. My very loved Dale was taken care of so well and with so much respect. Towers and son created a beautiful funeral for my Husband, listening to all my wishes and concerns. During a horrendous time, you have made this whole process bearable. You have invited me into the home to support and listen to me. You are always so welcoming. I couldnt recommend towers and son enough, from the bottom of my heart thank you, you are Angels on Earth xx

Towers and son funeral services were extremely: organised ,both empathetic and sympathetic, professional and the attention to detail really honoured our family member. All staff were absolutely brilliant to work alongside organising the perfect send off, they have such a good understanding of how to support grieving families which helped very much. They were always available to answer any questions we had and continuously talked through the process as many times as we needed, including offering support groups to attend if in need of additional emotional support. I can’t thank them enough and would recommend them to anyone in need of a supportive, professional service.

Incredibly disappointing experience with Towers and Son funeral services. Multiple errors made, refusal to apologise for their mistakes, lack of impartiality, just total commitment to a single person with no regard whatsoever to the thoughts, feelings and welfare of every other individual connected to the deceased. Complicit in facilitating the theft of fingerprints I had taken of the deceased which were intended to be made into keepsakes for the deceased persons young nieces, Towers and Son gave those fingerprints to someone else who then refused to return them. The deceaseds family were refused the opportunity to see the deceased or to obtain further fingerprints to correct their previous error. The deceased persons family were alsp denied the right to join the funeral procession to the funeral as Towers and Son would not disclose the start time or location of the procession, neglecting their duty to be supportive and not directive. If a funeral director believes their client to be acting unreasonably, the funeral director can and should act impartially and assist all parties at their own discretion, but not Towers and Son. Towers and Son initially refused the deceased persons family the right to carry the deceased into the funeral, insisting he would be wheeled. Any decent individual deserves to be carried to their own resting place. Only after a persistent intervention were we allowed to carry the deceased persons casket into the funeral. Overall a very poor experience of Towers and Son funeral services. If I could give 0 stars I would. Edit: Further to the below comment from Towers, I have just received a phone call from Julie at Towers and Son. The sole purpose of that phonecall was for Julie to reiterate that Towers and Son have done nothing wrong and were only acting in total allegiance to their client. An opportunity to apologise for the catalogue of errors listed above, yet Towers and Son continues to show no sympathy toward all affected parties. I could not trust Towers and Son to handle my loved ones with dignity and respect after their refusal to treat myself and my family with dignity nor respect. I would use any other funeral service in the country before using Towers and Son.

If you (the client) are an estranged wife or husband and out to punish your recently deceased ex and their family then Towers and son are the funeral directors for u. There is no duty of care to all family and friends with this company and nor will they mediate. They most definitely won't try to stay fair and impartial. This company are more than willing to stop your estranged partners loving family from having any hair clippings, fingerprints or viewing their loved one. They'll even gladly prevent that devastated family from joining the funeral cortege from the funeral home to the crematorium. With a smile on their face Towers and son will help you make one of the worst days imaginable much much worse for that deceased persons bereaved family. My 27yr old son died before he could carry out his plan to leave a very very bad home life situation. My family and I was relieved and very much supportive of my sons decision to get away. This is the reason why our truly awful experience with Towers and son came about. The funeral was being used as a way to punish and further abuse my family solely because we dared support my son. No loving family should ever have to endure what we went through. It's disgusting and disrespectful. Towers and Son could do with changing their policy about not giving mediation etc. Mediation may have helped get my family the few things we asked for. It's too late now for us but it's not too late for any other family that finds themselves in this awful situation. Obviously I won't be recommending anyone use Towers and son or even the Co op funerals in general. Before using this company all I ask is that ud take a moment to consider exactly what sort of company ud be leaving ur loved one in the hands of. A company that would willingly treat a bereaved family in the way I mentioned above. This company unfortunately falls very short of being the usual caring and compassionate funeral directors. May I suggest looking up the good funeral guide before choosing a funeral directors. It's better to find a caring funeral director who has a duty of care to ALL family members and friends.

Julie, David and all their colleagues have made a terribly sad time more bearable, kind and sympathetic. The day could not have past off any better, thank you so much for everything.