The aim of the Competition and Markets Authority Funeral Markets Order 2021 is to make it easier for customers to access the prices of funeral directors and crematorium operators and to help increase customers’ awareness of the total cost of the services they may require.
These provisions are also intended to help customers to compare the prices and services of different funeral directors and crematorium operators so that they can assess what best suits their needs and budget.
The criteria for the Attended Funeral:
Taking care of all necessary legal and administrative arrangements.
Collecting and transporting the deceased person from the place of death (normally within 15 miles of the funeral director’s premises) into the funeral director’s care.
Care of the deceased person before the funeral in appropriate facilities.
Providing a suitable coffin.
Viewing of the deceased person for family and friends, by appointment with the Funeral Director.
Provision of a hearse or other appropriate vehicle to take the deceased person direct to the agreed cemetery or crematorium (normally within 20 miles of the funeral director’s premises) at a date and time agreed between the customer and funeral director.
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My mums funeral was perfect from beginning to the end. Nicky from the Ickenham branch was caring, patient and professional in every way, I would fully recommend this funeral directors
Lynn via Google
a year ago
Outstanding service from beginning to end. They dealt with the celebrant taken ill 2 days before the funeral and the stand in at short notice was excellent. Nicky also negotiated the family difficulties with great sensitivity.Absolutely first class team to support us throughout a difficult time.
Julia Robson via Google
4 years ago
Sharon at Yeading branch has been so helpful in assisting me with arranging my wife's funeral. At this sad and difficult time, it was reassuring to have her guidance and expertise in making plans which enabled family and friends to attend the cremation service within the government constraints. I am also most grateful for Andrew's support in the...
Tony Brown via Google
a year ago
I would like to thank Nicky at the Ickenham branch along with all of them there and in Acton for being so amazing. We lost a family member in Thailand. They helped us so much and truly went above and beyond. Nicky was there for us all every step of the way during a very difficult time. Nicky did so much more than we expected and supported every ...
Rebecca Jones via Google
3 years ago
Paul, Nicola, David and the whole team involved in yesterday's organisation of my mother's funeral are a credit to their profession. From my first phonecall to the interment at Northwood Cemetery we were treated with kind compassion, patience and genuine warmth. Having to arrange a funeral during normal circumstances is emotionally difficult but...
