Having previously dealt with Mike, I was very pleased when my initial face to face appointment was with him. After that I liaised with David. He gave much needed guidance in areas I was unsure of. Dealt with a third party on my behalf who were heavily involved in the service and sourced a videographer which accommodated family members in other countries. As it was recorded, those who were not available have been able to view the service at their convenience. David also very subtly gave me my ques on when to act during the service and at the graveside. I felt very supported during my time with John Gray & Co. I have availed of their service 3 times. I am sure I will again in the future.

All the staff at John Gray & Co that we dealt with were so compassionate and empathetic when dealing with our recent bereavement. From the initial phone contact at the weekend with Andrew, to our family meeting with Brandon in the Bangor office we were made to feel at ease despite our grief. Mike Smith, however, provided such an exceptional service that I feel he requires a special mention. Coming to the house to fine-tune all our arrangements - and making important comments about our Order of Service suggestions, we felt we were in the safe hands of a professional who had been providing this support for many years. His dignified approach made us feel so confident that everything would be ok on the day….and it was. Quietly steering us through an unfamiliar journey, and all the time keeping in contact in case we had any concerns or worries. Mum would have been proud.