The aim of the Competition and Markets Authority Funeral Markets Order 2021 is to make it easier for customers to access the prices of funeral directors and crematorium operators and to help increase customers’ awareness of the total cost of the services they may require.
These provisions are also intended to help customers to compare the prices and services of different funeral directors and crematorium operators so that they can assess what best suits their needs and budget.
The criteria for the Attended Funeral:
Taking care of all necessary legal and administrative arrangements.
Collecting and transporting the deceased person from the place of death (normally within 15 miles of the funeral director’s premises) into the funeral director’s care.
Care of the deceased person before the funeral in appropriate facilities.
Providing a suitable coffin.
Viewing of the deceased person for family and friends, by appointment with the Funeral Director.
Provision of a hearse or other appropriate vehicle to take the deceased person direct to the agreed cemetery or crematorium (normally within 20 miles of the funeral director’s premises) at a date and time agreed between the customer and funeral director.
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My wife had been ill for many years with Dementia and was deteriorating quite quickly and so in the Spring of 2022 I decided to look into pre-paid funeral plans for my wife and for myself. I contacted another funeral director first who was less than helpful. However my initial phone conversation with Lisa, at Miles and Daughters, Caversham, wa...
Barbara Richards via Google
2 months ago
It's never easy losing a loved one, but the level of service & attention to detail we received when we recently had a cremation for our beloved Dad was second to none.All of the people we met & dealt with from Miles & Daughters (Caversham branch) conducted themselves impeccably and made our experience as pleasant & stress free as possible.My bro...
Vince Ilott via Google
4 months ago
Having never been in this situation before and therefore not understanding the process, it was a huge help to have Lisa's professional knowledge and guidance, which she gave in the most respectful and friendly way. No one ever wants to be in this situation, but it is made easier by having good people offering their support. The services offere...
Andrew Powell via Google
5 months ago
It is never easy losing a loved one but, Lisa at Miles and Daughters has been so supportive and helped ease the process of organising Mum's funeral. I cannot recommend Lisa highly enough. Her manner and willingness to do anything she can to make things less stressful was so appreciated. Her professionalism is to be commended. Thank you Lisa for ...
Les Brock via Google
3 months ago
We first had the privilege of using Miles and Daughters for my Fathers funeral in 2018, using their branch in Winnersh, as it was closest to my fathers home. The following year we lost my father in law, again turning to Miles and Daughters this time the Caversham branch. In July of this year we lost my dear mother in law, once again we had the...
