Bereavement support & funeral directors

“As Hindus, we wanted our religion and culture to be respected, which Grant and his team did very well. From finding us a hall to ensuring all religious parts of the funeral were done, they honestly made us feel at ease. They were caring, compassionate and personal.” — Isha P.

“From the very first phone call, they made everything feel calm and manageable, guiding us with patience and genuine care. They gave my Mum a truly beautiful farewell, and for that I will always be grateful. Without doubt, they are the best in what they do.” — stewart j.

“The care, compassion, dignity and reverence shown by Peter and his team was second to none. It made the whole process a little easier to deal with.” — Derek H.

“When making enquiries with local funeral directors it was apparent that only Laura at the Co-op was happy to take the time regardless of whether business would come their way in the future. The process was dealt with compassion and such kindness and respect.” — Helen D.

“The wishes for my Father were all met and took away the stress and emotions we were feeling at this time. The quality of service they gave him could not be faulted.” — Janet P.

“They had one of the photos we used printed and placed in a frame for us. A much welcome surprise.” — Tracey G.

“Austins are the best funeral directors in the UK. Compassionate, warm, friendly staff — so many thanks to these amazing people.” — Terry m.

“The Chauffeur bearers and team were so friendly, helpful and professional — we just couldn't have asked for anything more. Thank you for helping us give our Mum the best send off possible.” — andy t.

“The staff combine efficiency with warmth and understanding, so I felt I was in very good hands throughout the whole process.” — Debra S.

“Neville's looked after Dad so well and they couldn't do enough to support the family. Professional, compassionate and supportive, everything you need at such a difficult time.” — Chris M.

“Jackie is lovely, very comforting and explains everything clearly with no rush. Our head was Gary and he was very professional and joined in with the banter which was great to lighten the spirit.” — Dave W.

“They took great care of mum from the first time I walked in to the wake they have been 1st class. Can't fault anything, it was the perfect send-off.” — A J.

“Kind and Caring people couldn't be more helpful. Especially many thanks to Kate for help and guidance through our bad time. Nothing is too much trouble and all staff were excellent.” — Hazel M.

“Found complete professionalism and felt they went above and beyond as my mums funeral was in another county. Everything was explained and handled with care and empathy. They made a hard day more bearable.” — Cathy A.

“They made the process at such a difficult time in our lives so much easier than we expected. It's a family run business and they were all so kind to us — so professional, handling us with empathy, kindness and respect.” — rosemarie j.

“From our first contact with Donna, she displayed compassion, sensitivity, and attention to detail, ensuring that every aspect of the service was handled with respect and dignity. Donna's support made a difficult time much more manageable.” — Tammy S.

“Personal items returned respectfully. Everything signed for and documented professionally. I am grateful for the service and support provided.” — Hannah C.

“Having had to organize remotely from the north east, Arthur was kind and helpful over the phone. Everything seemed to go well and we were able to experience the funeral via the relay link.” — Eleanor B.

“A massive thank you to Conductor Trisha for her courteous, respectful, calming manner co-ordinating at the service. The tribute words, the way Celebrant Jessica read them out in her calm and consoling manner — the visual tribute and music all fitted superbly together.” — Peter D.

“Diane sensitively guided us through the arrangements in a friendly, attentive manner. Everything on the funeral day was as we had hoped and planned.” — Alison F.

“Charley was kind, sympathetic and professional. Luke was so helpful and reassuring on the day. The staff made a very sad occasion manageable.” — jane C.

“During the hardest time in my life, Charlie was very outstanding in her helpfulness in organising my dad's funeral just as he'd wished. The whole team was very supportive and available at any time for any questions, and even after the funeral they phoned to ask if there was anything else they could help with.” — Ellen B.